Tag Archives: reserve bank of india

Export Credit in Foreign Currency

RBI has deregulated the ceiling rate on export credit in foreign currency vide RBI Circular No. DBOD.DIR No. 100/04.02.001/2011-12 dated 4.5.2012.  Now banks have been allowed to freely determine their interest rates, on both borrowing (from overseas banks) and lending rates of export credit in foreign currency.  Ministry of Finance, Department of Financial Services (DoFS) have issued instructions to All Public Sector Banks / Private Sector Banks.  The banks have been advised that the foreign exchange available with them may be lent to exporters, either directly or through other small banks.  They have also been advised to give special focus on making the export credit in foreign currency available to micro and small sector exporters.  The communication issued by DoFS on 2nd    July, 2012.

Law of Customer Service of Banks India

The RBI took the following decisions for improving Customer Service of Banks at the Annual Conference of Banking Ombudsmen held in the Reserve Bank of India, Mumbai on Sep 5, 2011:

Indian Banks’ Association (IBA) will standardise most important terms and conditions (MITC) for at least ten important banking transactions and circulate among banks for adaptation.

Banks would initiate the process of providing one view of all bank accounts of a customer including deposits, loans, etc., with the help of available technology, such as, core banking solution. Banks would be complete the process within one year.

Banks would convey to the Reserve Bank, a consensus view on the recommendations of the Damodaran Committee Report on Customer Service in Banks that could be immediately implemented.

To create awareness about the Banking Ombudsman Scheme, the Banking Ombudsmen will annually share with local media, information regarding complaints received and resolved, including important cases and awards given.

A series of town-hall events will be organised by banks to generate awareness about customer service in banks.  Bank customers, bank officials and Banking Ombudsmen will participate in these events.

The Reserve Bank/IBA would examine the issues pertaining to monetary compensation for mental harassment suffered by bank customers.  Issues that may receive attention in the analysis would be:
Whether only actual loss should be considered for compensation
Whether mental harassment issues can be codified for compensation and whether compensation should be capped

Whether the policies of the banks’ boards on compensation should include mental harassment as a ground for compensation

Banks should  issue tax deduction at source (TDS) certificates duly completed in all respects to the account holders and despatch it to their mailing address.

In case of ATM/Internet based banking transactions, in the event of any monetary dispute involving the customer and the bank, the onus should be on the bank to prove the customer’s negligence or mistake.  Customer must be compensated for the losses arising out of customers’ non-authorised
transactions.

Banks’ should initiate steps to incorporate in their code of ‘Fair Practices to the Customers’ the following items -
Insurance of some reasonable amount  on their customers’ credit and debit card transactions
Providing periodical loan statements to small borrowers
Borrowers should be conveyed information on the annualised all-in cost (Annual Effective Rate) on their loan accounts.

Banks must not recover pre-payment charges in floating rate loans. Banks may also offer long-term fixed rate housing loans to their customers and address their asset liability mismatch (ALM) issues by recourse to the Interest Rate Swaps (IRS) market.  Floating rate loans pass on the interest rate risk from banks which are much better placed to manage it to borrowers and, thus, banks only substitute interest rate risk with potential credit risk. The bank will, however, be free to recover / charge appropriate pre-payment penalties in the
case of fixed rate loans.

Foreign Investment in India

At present, India’s GDP is USD 1.237 trillion, which makes it the twelfth-largest economy in the world at market exchange rates and fourth largest in purchasing power. In the late 2000s, India’s economic growth has averaged at about 7.5% a year.  A 2007 Goldman Sachs report has projected that “from 2007 to 2020, India’s GDP per capita will quadruple, and the same will surpass the GDP of the United States of America before 2050.”  The country managed a reasonable economic growth of 6.1% during the first quarter of the current fiscal (2009) despite the global financial crisis.  India’s annual GDP growth is likely to accelerate to 7.2% in the next fiscal and further accelerate until reaching a pace of about 9% in the year 2012-2013.

India is the seventh-largest country in terms of geographical area, the second-most populous country and the world’s largest democracy in the world.  India is a republic consisting of 29 States and 6 Union Territories.  India has legislative powers distributed between Centre and the States with a parliamentary system of democracy.  The official language of the Republic India is Hindi with English as a secondary official language. There are about 16 officially recognized languages spoken across 28 states in India.

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