Tag Archives: LPO India

Debt Collection Outsourcing India

India has attracted many technology jobs in recent years from Western nations, particularly the United States. Now, it is on its way to becoming a hub in another offshore outsourcing area – debt collection. According to the industry report, units of General Electric, Citigroup, HSBC Holdings and American Express have used their India-based staff to pursue credit card debt and mortgage payment by calling defaulters. US debt collection agencies are the newest to start outsourcing their work to India and are satisfied with the results produced by the polite but persistent Indian experts. After insurance claims and credit card sales, debt collection is a growing business for outsourcing companies at a time of downturn in the US economy when consumers struggle to pay for their purchases. Debt collection is a vital and growing component of US economy. There is more than $2.5 trillion in outstanding consumer debt. As a result, the third-party collection industry makes more than one billion contacts with consumers each year. Recently this year, more than $39.3 billion in debt was returned to creditors. Indians have the advantage of lower salaries and other expenses, which cut drastically costs of collecting debts. Debt collectors in India cost as little as one-quarter the price of their US and European counterparts and are often better at the job. Many such Indian firms run 24-hour services. Indian debt-collection companies comply with strict regulations on operations in the American and / or European markets.

Typical Bankruptcy Forms Processing Outsourcing India

A typical bankruptcy forms processing practice works as under:

Client either downloads or is emailed a set of Client Intake Forms in PDF format to print and fill out.

Client will fax or email or upload the completed forms to the forms processor for
review. The forms processor will draft the bankruptcy petition from the information provided on the Client Intake Forms.

If the requisite information is either missing or incomplete, the forms processor
or attorney will call up the client and obtain the missing or incomplete information.

After the drafting of the bankruptcy petition, the forms processor saves the document in the convenient format and sends it to the attorney as an attachment on an email or upload the completed bankruptcy petition.

At this point the attorney may wish to meet with the clients to review their bankruptcy petition before filing, but it is not absolutely necessary. They communicated with the client by email or telephone.

Electronically filed documents do not require the client’s signature so it is not necessary to meet the clients face-to-face before filing the bankruptcy petition. An attorney is provided with an electronic signature by the court that he uses to sign all electronic documents filed on behalf of the client he or she represents.
After the attorney receives the bankruptcy petition by email, he or she will save it
on their computer under the client file name and begin the review. The attorney can either print out the bankruptcy petition and make changes with an ink pen, or review it on the computer screen and note any changes in an email to the forms processor.

After the attorney has approved or made changes to the bankruptcy petition, he or she will email it back to the forms processor. The forms processor will make the changes and prepare a final bankruptcy petition ready for electronic filing.
The forms processor emails the final petition to the attorney for final approval.

Upon approval by the attorney, the forms processor will electronically file the bankruptcy petition with the proper court or email to the attorney for printing, copying and filing.

Onshore legal outsourcing growth US

The growth in onshore legal outsourcing has significant in the recent time. The Onshore legal outsourcing ethics is also raising interesting questions about the monitoring, reporting and price margins. A significant recent developments in the legal outsourcing industry is growing in scope and sophistication of Onshore outsourcing legal ground. Many onshore legal outsourcing contracts increasingly include a component on the ground in the country with headquarters in the country and qualified legal professionals perform all or part of external legal services. onshoring increase is attributed in part to the increasing sophistication of the capabilities of multi-seller delivers the shore, the weakening of the domestic labor market and the convenience to continue with the buyer and delivery ground / or supervision. The increase in legal outsourcing ground only raises ethical issues related to monitoring, reporting and price margins. Some lawyers question whether existing ethical guidance adequately address the issues raised by these recent developments on the ground. Other ethical issues is whether Onshore outsourcing legal ground significantly similar to the use of contract attorneys, who are now ubiquitous in most law firms based in the U.S.? Make certain ethical laws relating to the relocation only apply to outsourcing or subcontracting apply to the legal ground? What are the ethical implications of the work done in high seas off the outsourced work across state borders? A recent study found that among the largest global providers of legal outsourcing, the average legal delivery personnel was 10% in land in the U.S. and 8% in land in the UK and the rest located in offshore jurisdictions such as India and South Africa. The increase in outsourcing in the interests of land parallel to the 82% of vendors are expected to increase in the number of qualified attorneys nationwide who are employed on land in the next three to five years, according to the Global Sourcing Study.

San Diego County Bar Association – Formal Opinion on Legal Outsourcing India

San Diego County Bar Association – Formal Opinion on Legal Outsourcing India

A partner in a two-lawyer California litigation firm was contacted by a business acquaintance to defend a complex intellectual property dispute in San Diego Superior Court. The attorney and his partner had limited experience in intellectual property litigation.

The attorney nonetheless took the case and assured the client of his firm’s ability to develop a solid understanding of the areas of law involved. Without telling his client, the attorney contracted on an hourly basis with Legalworks, a firm in India whose business is to do legal research, develop case strategy, prepare deposition outlines, and draft correspondence, pleadings, and motions in American intellectual property cases at a rate far lower than American lawyers could charge clients if they did the work themselves. None of the foreign-licensed attorneys at Legalworks held law licenses in any American jurisdiction.

The California attorney reviewed the work he got from Legalworks and signed all court submissions and communications with opposing counsel himself. The work of Legal works was billed to the client at cost, but was classified on the bills in broad categories such as “legal research” or “preparation of pleadings.”

Ultimately, the attorney and his partner obtained dismissal of the case on a summary judgment motion. When the client asked how the attorneys developed the theory on which summary judgment was granted, and had done the work so inexpensively, the attorney told him that virtually all of the work was done by India-based Legal works.

The Committee concludes that outsourcing does not dilute the attorney’s professional responsibilities to his client, but may result in unique applications in the way those responsibilities are discharged. Under the hypothetical as we have framed it, the California attorneys may satisfy their obligations to their client in the manner in which they used Legalworks, but only if they have sufficient knowledge to supervise the outsourced work properly and they make sure the outsourcing does not compromise their other duties to their clients. However, they would not satisfy their obligations to their clients unless they informed the client of Legalworks’ anticipated involvement at the time they decided to use the firm to the extent stated in this hypothetical.

The important effect of that conclusion is that corporations, at least, may not directly contract with non-California attorneys to represent them in court in California absent pro hac vice admission of the attorney by the court. “As a general rule, it is well established in California that a corporation cannot represent itself in a court of record either in propria persona or through an officer or agent who is not an attorney.” (Caressa Camille, Inc. v. Alcoholic Beverage Control Appeals Bd. (2002) 99 Cal.App.4th 1094, 1101, citations omitted. See also Rule of Court 965, requiring registration of non-California in-house counsel advising corporations with California contacts and prohibiting their appearance in court absent pro hac vice admission.)

Through a somewhat different route, we reach the same general conclusion on this point as our colleagues in the Los Angeles County Bar Association. (See LACBA Professional Responsibility and Ethics Committee Opinion No. 518 (June 19, 2006) pp. 5-6 (“LACBA Opinion”). See also, Association of the Bar of the City of New York Committee on Professional and Judicial Ethics, Formal Opinion 2006-3 (August 2006).)

See LACBA Opinion at p. 9: “[I]n performing services for the client, the attorney must remain ultimately responsible for any work product on behalf of the client and cannot delegate to [outsourcing] Company any authority over legal strategy, questions of judgment, or the final content of any product delivered to the client or filed with the court. [] It follows that if a term of the agreement between the attorney and Company delegates to Company a decision-making function that is non-delegable, then the attorney may be assisting Company in the unauthorized practice of law or violating the ethical duties of competence and obligation to exercise independent professional judgment.” We differ only in not qualifying the conclusion that such an abdication of a non-delegable duty would constitute assisting in the unauthorized practice of law in violation of RPC 1-300.

We do not address the interesting and perhaps fact-specific question whether an attorney who is incompetent to evaluate the work of an outsourced contractor, even if he retains control over the matter and exercise such independent judgment as he can, would indeed violate the prohibition on assisting the contractor in the unauthorized practice of law. For a discussion of the duty of competence, see infra Section (C)(1).

The client’s reasonable expectation does not preclude use of employees of the attorney’s firm, including partners, associate attorneys and paralegals, to perform work on the case, including research and drafting of documents. It should not ordinarily preclude other attorneys of the firm from making appearances on behalf of the client.

We note that California Rule of Professional Conduct 1-100 (B)(3) defines the term “lawyer” to include members of the State Bar of California, attorneys licensed in other state, the District of Columbia, and United States territories, “or is admitted in good standing and eligible to practice before the bar of the highest court of, a foreign country or any political subdivision thereof.”

In this case, of course, the ABA Model Rule is only applicable by analogy. As set forth in part II.A above, the work was not delegated and the person doing the work was not a California attorney. That, however, imposes more of a supervisory burden on the attorney not less of one.

Under India’s attorney-client privilege, no attorney may: “(i) disclose any communication made to him in the course of or for the purpose of his employment as such attorney, by or on behalf of his client; (ii) state the contents or condition of any document with which he has become acquainted in the course of and for the purpose of his professional employment; or (iii) disclose any advise [sic] given by him to his client in the course and for the purpose of such employment.” (Indian Evidence Act of 1972, quoted at www.lexmundi.com, India.) The attorney-client privilege is more limited than in America. For example, “[a]n in-house counsel is not recognized as an ‘attorney’ under Indian law. Thus, professional communications between an in-house counsel and officers, directors and employees are not protected as privileged communications between an attorney and his client. . . .” (lexmuni.com, India. Compare: “In Upjohn Co. v. United States (1981) 449 U.S. 383, 101 S.Ct. 677, 66 L.Ed.2d 584, the United States Supreme Court expanded the previous ‘control group test’ and held that all confidential communications concerning the scope of their employment between corporate employees and the corporation’s in-house counsel are covered by the attorney-client privilege.” Chicago Title Ins. Co. v. Superior Court (1985) 174 Cal.App.3d 1142, 1151 holding, however, that attorney-client privilege did not apply where in-house counsel merely acted as a negotiator, gave business advice, or otherwise acted as company’s business agent. (Ibid).)

 

TRUSTMAN LEGAL OUTSOURCING INDIA

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